Crawford & Company is the largest global independent provider of claims management solutions to the risk management and insurance businesses as well as self-insured entities, with a broad international network serving clients in more than 70 countries.
Since 2012 BICM has been the official correspondent of the Crawford & Company in the Baltic states — Latvia, Lithuania, Estonia.
Through our cooperation with Crawford & Company we handle various types of claims and assist international customers solve their insurance cases effectively and efficiently, including handling of large and complex claims in different industries: Motor Claims, Marine and Transportation (MAT), Product Liability (PL), Business Interruption (BI), Construction / Erection All Risks (CAR / EAR), Catastrophic Response (CAT), and other types of claims.
Thanks to Crawford Global Technical Services (GTS) worldwide network of experts we have access to high quality professionals in various industries including agriculture, transportation and science sectors. We use this advantage to provide a superior service to clients of the company in accordance with international standards.
Broadspire is a leading global Third-Party Administration (TPA) service provider and a division of Crawford & Company that specializes in servicing the claims needs of businesses, insurers and brokers who wish to take extended control over the claims process, indemnity expenditure, data capture and to access valuable management information. Various IT-platforms could be offered for these purposes.
At BICM we are delighted to be associated with Broadspire and to offer Third-Party Administration (TPA) services in cooperation with our partners for both mass insurance claims and individual claims.
The PZU Group is a trusted name in insurance business with an experience of over 200 years. It is one of the largest and fastest growing insurance groups in Central and Eastern Europe, operating also in Estonia, Latvia and Lithuania. In 2013, PZU entered Latvian and Estonian markets and a year later, in 2015, after acquiring the insurance portfolio of RSA Group in Poland, Latvia, Lithuania and Estonia — became the market leader in the Baltics. As a result of various mergers and acquisitions received control over number of local insurance companies/brands in Baltics.
From 2012 until the above market mergers BICM Latvian and Estonian branch offices have been the major Claims Administration Service Providers for various type of PZU claims. Until follow up market mergers BICM was the insurance service provider for the international PZU Group under the PZU trademark and other trademarks in Estonia and in Latvia.
Gjensidige is a leading Nordic insurance company that recently acquired one of the Lithuanian non-life insurance companies — PZU Lietuva (PZU Lithuania), a member entity of PZU Group. Our partnership with PZU and rendering of our services in Latvia and Estonia extends back from 2013 to present day.
In succession to our partnership with PZU Lietuva and PZU Lietuva Latvian branch, BICM continues to provide claims handling services to Gjensidige Baltic.